Privacy Policy
Data Protection Notice
This notice tells you what we do with information we collect about you. The notice is addressed to individuals who are users of our services ie. Policyholders, prospective policyholder’s website users and third parties. We refer to all these individuals as ‘customers’ or ‘you’ in this notice.
Who we are
In this notice, ‘we’, ‘us’ and ‘our’ refers to MIS Underwriting Ltd. For full information concerning MIS Underwriting Ltd please visit www.misunderwriting.com.
We may record and monitor telephone calls for training, regulatory compliance, quality evaluation and verifications of information provided and received.
Our approach to Privacy
The privacy and security of your personal information is very important to us. We protect your information with security measures under the laws that apply. We keep our computers, files and buildings secure.
The information you provide MIS Underwriting Ltd
We may receive personal information about you, when you contact MIS Underwriting Ltd for example by doing any of the following:
- Reporting an incident involving your Home
- Reporting an incident involving your Vehicle
This Information may include:
- Basic personal information such as your name, address, email address, telephone number, date of birth or age, gender and marital status, your car, your home, your household or your travel arrangements
- Information about your other policies, Claims history, Claims data
- Sensitive personal information such as criminal convictions, motoring offences and about your health (current state of health or existing conditions)
Personal information (including details of injuries) may be recorded on claims registers i.e Insurance Link, and shared with other insurers. We may search this register to detect and prevent fraud. For further information on Insurance Link http://inslink.ie/.
How your data us used and shared by Insurers and Databases in relation to insurance
The data you provide will be used by us and shared with other insurers as well as certain statutory and other authorised bodies
Security
We are committed to protecting the confidentially and security of the information that you provide to us and we put in place appropriate technical, physical and organisational security measures to protect against any unauthorised access or damage to, or disclosure of loss of your information.
Insurance Administration
Your information may be used for the purposes of insurance administration by the insurer, its associated companies and agent and by re-insurers. It may be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing the insurers compliance with regulatory rules/codes. Your information may also be used for offering renewal, research and statistical purposes and crime prevention.
Information may also be shared with other insurers either directly or via those acting for the insurer, such as Investigators or Loss Adjusters.
Update your information, request to erase your data, subject access request
If you wish to contact us regarding this notice you can contact us at: – Data Protection Officer, 14a Jocelyn Street, Dundalk, Co Louth, A91 XNY2. Telephone: 01 872 0179. Email – underwriting@misgroup.online – Please put your request in the subject line.
How to find what information we hold about you
You have the right to request a copy of all the personal information we hold about you in a Subject access request or to have their data deleted (exemptions may apply), or to have any inaccurate or misleading data corrected or deleted, or to restrict the processing of personal data. To do this simply write to us at the address above or contact us via email.
Complaints
You have the right to complain about how we treat your Personal Data and Sensitive Personal Data to the Data Protection Commission. The DPC can be contacted at https://www.dataprotection.ie/en/contact/how-contact-us. We are only allowed to keep your information if we need it for the reasons outlined above. We will keep it in line with the industry, regulatory and contractual requirements.
Customer Service
MIS Underwriting Limited
Should the you have a query or complaint regarding this service, the you should address your complaint to:
MIS Underwriting Ltd
14a Jocelyn Street
Dundalk
Co Louth
A91 XNY2
Tel: 01 872 0179
Email: underwriting@misgroup.online
MIS Underwriting Ltd will contact You within five business days of receiving the complaint to inform You of what action they are taking. MIS Underwriting Ltd will provide you with regular updates in writing on the progress of the complaint investigation, at intervals of not greater than 20 business days and will attempt to investigate and resolve your complaint within 40 business days of receipt. If it is not possible to resolve your complaint within 40 business days, we will provide you with a written explanation as to why the complaint cannot be resolved and indicate when it is expected that a final response can be made. Within 5 business days of the completion of our investigation we will issue you with our final response.
If you are dissatisfied with our final response or if your complaint has not been resolved within 40 business day you are entitled to refer your complaint to the:
Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Place, Dublin 2, D02 VH29
E-mail: info@fspo.ie web: www.fspo.ie
Telephone + 353 1 567000
Please be aware that the Financial Services Ombudsman will only be able to consider your complaint after MIS Underwriting Ltd have had the opportunity to consider and resolve this.
Compensation
We are covered by the Insurance Compensation Fund. If We fail to carry out Our responsibilities under this policy, You may be entitled to compensation from the Insurance Compensation Fund. Information about the scheme is available at www.centralbank.ie or by phone on +353 (0)1 224 6000