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Complaints Procedure

MIS Underwriting Ltd

14a Jocelyn Street, Dundalk, Co Louth, A91 XNY2

Tel: 01 872 0179

E-Mail:   Underwriting@misgroup.online

 Complaints Procedure

At MIS Underwriting Ltd we do everything we can to ensure you receive a high-quality service. However, if you are not satisfied with the service you have received please let us know as soon as possible.

 

If you wish to make a complaint about our service, we have a formal complaints procedure. You can provide us with details in writing, by phone, by e-mail or in person using the contact details at the top of this letter.

 

You can address your complaint to The Managing Director, MIS Underwriting Ltd, 14a Jocelyn Street, Dundalk, Co Louth, A91 XNY2.

 

All efforts will be made to resolve your complaint as quickly as possible. A thorough investigation of the circumstances that gave rise to your complaint will be carried out and we will give full consideration to the points you have raised. We will aim to resolve your complaint within 5 business days.

 

Handling your complaint:

 

 

  • We will acknowledge your complaint in writing, within 5 business days of your complaint being received.
  • We will provide you with the name of the individual appointed by us to be your point of contact, until your complaint is resolved or cannot progress any further
  • We will provide you with regular updates in writing on the progress of the complaint investigation, at intervals of not greater than 20 business days
  • We will attempt to investigate and resolve your complaint within 40 business days of receipt
  • If it is not possible to resolve your complaint within 40 business days, we will provide you with a written explanation as to why the complaint cannot be resolved and indicate when it is expected that a final response can be made.
  • Within 5 business days of the completion of our investigation we will issue you with our final response.

If you are dissatisfied with our final response or if your complaint has not been resolved within 40 business day you are entitled to refer your complaint to the:

 

Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Place, Dublin 2, D02 VH29  

E-mail: info@fspo.ie web: www.fspo.ie

Telephone + 353 1 567000

 

Please be aware that the Financial Services Ombudsman will only be able to consider your complaint after MIS Underwriting Ltd have had the opportunity to consider and resolve this.